Tuesday, June 20, 2006

Gripe #1: Auto-billing

Vonage will not send you bills.

There is no way to withhold payment from these lowlifes. If you don't sign up for auto-withdrawal from your checking account or credit card, you can't be a customer. This removes any leverage you, as a customer, have in the arrangement.

I know all too well how easy it is for them to ignore customer service complaints and continue swiping money from my account. Why should they listen? They're going to take my money whether they provide me with service or not!?

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